Returns & Refunds

This policy applies to all purchases made through shop.thegrumpysysadmin.com.

30-Day Money-Back Guarantee for Digital Products

We stand behind our digital guides, playbooks, checklists, and bundles.

If you are not satisfied with an eligible digital product for any reason, contact us within 30 days of purchase for a full refund of the amount you paid. No explanation or justification is required.

To request a refund, email support@thegrumpysysadmin.com and include:

1. Your name

2. Your order number

3. The email address used when placing the order

One refund per person

The 30-day money-back guarantee may be used once per person. An eligible claim will receive a full refund for the digital product or bundle covered by that claim.

After a customer has used the guarantee, subsequent purchases are not eligible for another no-questions-asked refund. Creating or using additional accounts, email addresses, or payment methods does not create additional eligibility.

When a digital product or bundle is refunded, access to the refunded materials may be revoked.

This limit does not affect any rights you may have if a product is defective, inaccessible, incorrectly delivered, or materially different from its description.

Made-to-Order Merchandise

Physical merchandise is printed or embroidered on demand after you place an order.

Because these products are made specifically to fulfill your order, we generally do not accept returns or exchanges for buyer’s remorse, an incorrectly selected size, or color preference. Please review the size chart and product details carefully before ordering.

The 30-day money-back guarantee described above applies to eligible digital products and bundles, not made-to-order physical merchandise.

Problems With a Physical Order

We’ll make it right if:

• Your item arrives damaged or has a manufacturing defect

• You receive the wrong item, size, color, or design

• Your package is lost in transit

How to Start a Claim

Email support@thegrumpysysadmin.com within 30 days of delivery, or within 30 days of the estimated delivery date for a lost package, and include:

1. Your order number

2. A description of the problem

3. Photos of the product and packing slip when reporting damage, defects, or an incorrect item

If the claim is approved, we will replace the item or issue a refund to your original payment method. We will cover return or replacement shipping for approved claims.

Do not send merchandise back without contacting us first. Unapproved returns may be refused and cannot be processed.

Return Address

If a physical return is required, we will provide the correct return address after reviewing your claim. This may be the facility of the production partner that fulfilled your order.

Please do not return merchandise to our business mailing address unless specifically instructed to do so.

Exchanges

We cannot exchange correctly fulfilled made-to-order merchandise for a different size, color, or style. If you would like a different item, you will need to place a new order.

If we sent the wrong item or the product arrived damaged or defective, contact us using the instructions above.

Cancellations and Order Changes

Physical orders may enter production shortly after purchase. If you need to cancel or change an order, email support@thegrumpysysadmin.com as soon as possible.

If production has already started, we may be unable to cancel or modify the order.

Digital orders that have already been delivered cannot be canceled, but eligible purchases remain covered by the 30-day money-back guarantee described above.

Incorrect or Insufficient Addresses

Customers are responsible for providing an accurate and complete shipping address.

If a package is returned because the address provided at checkout was incorrect or incomplete, we may reship it to a corrected address. Additional shipping charges may apply.

Refund Timing

Approved refunds are issued to the original payment method used at checkout.

Eligible digital-product refunds will generally be processed within 10 business days after we receive the request. Refunds involving returned physical merchandise will generally be processed within 10 business days after the return has been received and inspected.

Your bank, credit-card company, or payment provider may require additional time to post the credit.

If more than 15 business days have passed since we confirmed your refund, contact support@thegrumpysysadmin.com.

Statutory Consumer Rights

Nothing in this policy limits any consumer rights that cannot legally be waived. Customers in the European Union, United Kingdom, and other jurisdictions may have additional statutory rights concerning online purchases, defective goods, or digital content.

Business Information

This policy is operated by The Grumpy Sysadmin Shop, a brand of Maggie & Berger Holdings LLC, registered in South Carolina, USA.